Eureka Springs, Arkansas Bed & Breakfast Inn Policies

Payment

At time of reservation one night's deposit is required / charged. The balance of your reservation is settled via the credit card on file 72 hours prior to arrival. If the day prior to your arrival falls on a Saturday, Sunday or Monday, then the balance of your reservation will settled via the credit card on file on the Friday prior to your arrival.
Three day (or more) reservations are paid in full at time of reservation.
Reservations made 14 days or less prior to arrival are paid in full at time of reservation- if Holidays occur within these days, reservations are paid prior to the 14 days.
Reservations that include 2 or more suites are paid in full at time of reservation.
We do not split bills ~ that needs to be handled between you and the party you travel with.
Payment is made in full at time of reservation if a promotion is offered with a reduced rate / savings.

Your reservation is not a contract of tenancy ~ you may be asked to leave the Inn and be removed from the property due to a disturbance of any sort or behavior which we deem unsuitable.

To ensure all of our guests enjoy the quiet romance of their getaway, registered guests of the inn may not have guests at the inn. As the two time winner of "Most Romantic Inn In America", we cater to romantic getaways for couples. There are a plethora of restaurants and bars in Eureka Springs we are happy to direct you to if you wish to socialize with a group of traveling friends who are staying elsewhere.

You are guests in our Home. We ask that you please respect our Inn and our personal / family belongings in it. Damages incurred to the Inn and /or your Suite during your stay, i.e. furnishings, overflowing of a tub or Jacuzzi, stained bed linens or towels, rugs, etc. will be charged to your credit card on file ~ we determine the charges which are non-negotiable and might vary depending on the actions taken ~ i.e. the need of a plumber, dry cleaning, total replacement of an item, etc.
Waterford Crystal Stemware That Is In Each Suite Has A Replacement Cost Of $25.00 Per Stem Due To Chips Or Breakage

You are given one key to your Suite upon arrival. If your key is lost during your stay there is a $25.00 locksmith charge to replace the key.

There is a 100% No Smoking policy inside the Inn. Smoking is permitted on the verandas only. There will be a $500.00 fine / charge if any signs of smoking in your Suite are detected. You will be asked to leave the Inn and no future reservations will be accepted.

Refunds are not given for reservations that are canceled. If your balance has not been charged it will be at time of cancellation and a non-transferable gift certificate (valid for 12 months) will be issued to use for a later reservation, minus a $99.00 re-booking fee (per Suite).

The Gift Certificate reservation may not be rescheduled after it is made ~ if this occurs, the value of the Gift Certificate will be forfeited. Cancellation Gift Certificates may not be used in the months of June, October, November or Valentine's Day, New Year's Eve, New Year's Day, Holidays or any Festivals / Special Events.

This does not apply to a One Night Stay - there is a separate cancellation policies for this. See below, One Night Stay Policy.
If you cancel a reservation at the Inn more than once there is no refund of any portion of your deposit upon your second cancellation. Any and all future reservations will be paid in full at the time you make your reservation ~ there will be no refund of any portion of deposits upon any cancellations.

We are one of the very few inns who accept a one night stay. Your one night stay is paid in full at the time your reservation is made ~ it may not be rescheduled after it is made and is 100% non-refundable if canceled ~ no exceptions. If you have ordered any type of dinner at the inn, spa treatments, a carriage ride...any type of additions to your lodging reservation... these are also not refundable.

If you reschedule your reservation there is a $99.00 re-booking fee. Re-scheduled reservations are final. They may not be re-scheduled again. They are not refundable.

If you do not arrive for your reservation, i.e. no-show, any balance due that have for your reservation will be charged ...plus...a $150.00 fee. No future reservations will be accepted.

There is no refund for an early departure of any sort regardless of the situation ~ no exceptions. If you have ordered any type of dinner at the inn, spa treatments, a carriage ride; ...any type of additions to your reservation... these are also not refundable.

If you choose not to eat breakfast, or have an early departure without breakfast, there is no refund / credit issued for not eating breakfast.

If you must cancel or re-schedule your reservation due to inclement weather (impassable snow, ice or flooding), your balance will be charged and you will be issued a Mount Victoria non-transferable gift certificate in the full amount of your reservation. Any service that is canceled due to inclement weather will result in the value of that service issued to you in a non-transferable Mount Victoria gift certificate. For example, if your reservation had a value of $350.00, you receive a gift certificate for $350.00. Your non-transferable gift certificate is valid for twelve (12) months and excludes June, October, holidays, festivals, and special events.
Mount Victoria reserves the right to cancel reservations due to weather conditions / inclement weather and issue an inclement weather Mount Victoria gift certificate.

Packages require a 50% deposit upon reservation ~ the deposit is non-refundable
Packages that receive the 10% military discount are paid in full at time of reservation
Custom packages are paid in full at time of reservation
45 Days Or Less Prior To Arrival - Payment in full is required at the time your reservation is made
If you must cancel a package a non-transferable Mount Victoria gift certificate for the balance due will be issued minus a $149.00 cancellation charge. The non transferable gift certificate is valid for 12 months ~ it excludes June, October, holidays, festivals and special events. Your non-transferable gift certificate reservation cannot be rescheduled once it is made - if this occurs the non-transferable gift certificate will be considered void and no further gift certificates will be issued.

We are not responsible for personal items left behind. Please check your Suite thoroughly when you are leaving. If any item / items have to be mailed to you they will be mailed C.O.D.

While we are enormous pet lovers, out of respect to potential guest allergies, we do not accept pets at the Inn.

Gift Certificates are available at the rate of $179.00 per evening (plus tax). Gift Certificates are non refundable
Gift Certificates are valid Monday-Sunday and all months within the calendar year with the exception of June, October & November. Holidays, special events / festivals, Valentine's Day, New Year's Eve & New Year's Day are excluded. Gift Certificate reservations may not be rescheduled after they are made ~ if this occurs, the value of the Gift Certificate will be forfeited and there is no refund or credit.

Policies Are Enforced / Activated Upon Acceptance
of Reservation
Policies Are Subject To Change Without Notice